Do you have a question?

Chances are a lot of other people have asked us the same thing. Here are some of our most frequently asked questions and answers.

First Things First

Yes! To do our part to go “green”, our Look Books can be found online. It’s an easy way for you and your students to browse all our products. To help you out even more, we’ve organized the kits by their level of difficulty so you can quickly focus on the level you need. At the back of the books you’ll find descriptions of the levels. To see all the available colours, check out our website.

Absolutely not!  A lot of our clients are teachers who buy for their students but we also have many clients who buy our products for themselves, their children or to give as gifts.

For Teachers

Our definition of teacher is pretty broad. Whether you are teaching in a classroom, home schooling your kids, using our products with your summer camp or a group of Girl Guides, we consider you a teacher. Just email us at  if you are unsure whether you qualify as a teacher and we’ll let you know.

We think teachers are special so we offer you special pricing! Our “Teachers Only” pricing gives you a 5% discount off our regular prices. All you have to do is register as a teacher, we’ll create you a special account and your discount will automatically be applied when you login and place your order.

Definitely! We think the best way for teachers to see whether our products work in their classrooms is to try them out! Prior to your first order, let us know what you’d like to try and we’d be happy to send you a sample or two. If you’re not sure what to try we’d love to offer some suggestions. Email us at with your sample requests and questions.

Choosing & Ordering

The easiest and most efficient way to order is online. If you have a Teacher’s Account this will ensure that your “Teachers Only” Pricing is applied. Having problems? Email us at  and we’ll help you out.

Yes we do! Just make sure your order is over $200 and your shipping will be free!

Here’s how you can pay for your order:

  • Credit card (either personal or school)
  • Purchase Order (Contact us at for information on how to set this up prior to your first order.)

Easy! Just send an email to letting us know what you would like to order and we’ll be happy to provide you with a quote.

Give us a call or email us at !  It may be that we are in the process of producing that particular product and will have more available immediately even though they aren’t listed on the website. We’ll help you figure out what your options are!

Shipping & Returns

In Canada we ship via Canada Post. For orders over $200, shipping is free, otherwise rates are calculated at checkout.

For shipping to the US we offer 2 options:

  • Economy via Canada Post & DHL
  • Express via DHL

Orders over $200 are shipped free via Economy Shipping, otherwise rates are calculated at checkout.

Orders are typically mailed out within 3 – 7 Business days of being received. During peak times (beginning of terms) it may take slightly longer for orders to be processed. Once they are in the mail, you can expect to receive your orders as follows:

Canada: 3 – 10 Business days.

US Economy Shipping: 5 – 10 Business days.

US Express Shipping: 1 – 6 Business days.

We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you.

Almost anything you buy from Classy Threads may be returned within 30 days from when you bought the item, and for online purchases, within 30 days of the day you received your merchandise as long as the item returned is in re-sellable condition. You can find more information here

Student Direct Ordering

Student Direct Ordering allows your students to order and pay online themselves rather than you having to gather payment and place an order. After the students have ordered, the full classroom order is sent as one shipment to your classroom. For more information contact us at .

Having a school code allows you to order and pay for your child’s project online and have it delivered to the school. For more information click here.

Yes, your order will go to the school, the school code tells us where to ship.  Student Direct orders are ONLY SHIPPED to the school, not to the student’s home regardless of the address on the order.

Yes, you can still place an order but you will have to pay the shipping costs. Unfortunately, once the School Code expiry date is reached you can no longer order using the code.

Everything Else

Some of our kits come with downloadable patterns and when you order one of these you will be emailed a link for them. If you can’t find this email at a future date, just go to the product page on our website and below the product description you will find a link you can click on for the patterns.